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Your Sales and Service Performance Enhancement Partner
Blog
Practice Does Make Perfect
| Posted on October 3, 2014 at 11:30 AM |
This time of year, there are always many sports analogies
used, and I certainly do not want to let anybody down, so here I go. Lou Holtz, who at the time was the Head Coach
at the University of Notre Dame the year they were national champions said,” We
play every Saturday how we practiced Monday through Friday.” In banking, your Saturday is every time a client
comes into your office and needs your help or advice. This is when your associates have to put all of their
training and all of their skills to use.
As I have shared with all of my clients, delivering that WOW
experience to your clients is hard work.
It becomes even harder if you don’t practice your sales skills on a
daily basis. Just as Coach Holtz would
have his teams practice the same plays over and over, your branch teams must also
continue to practice their sales and service skills over and over. This is why it is critical that your branches
have, at minimum, weekly sales meetings where the branch teams can role play
and practice their sales and service skills.
This is your Monday through Friday where your associates have the opportunity
as a team to prepare themselves for their next “Saturday.” Your play book for your client’s success should be very
concise: UNDERSTANDING YOUR CLIENTS PROBLEMS AND PRESENTING SOLUTIONS TO SOLVE THESE
PROBLEMS. No matter how well a play is
designed, if you don’t practice it then you will not be as successful as you
should. At Jung & Associates, our
goal is to help our bank clients learn the necessary skills to deliver that WOW
experience. If your bank is struggling
on delivering this experience to your clients then I invite you to give us a
call today. |
Categories: Sales and Service
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I believe also to the beliefs that practice makes perfect, we should practice anything that we want to master because this may help us to reach our goal. I am a chess athlete during high school and every day we need to practice at least 1 to 2 hours, because this may help us to upgrade our knowledge and skills to win the contest. Like in your blog you said to every client or costumers that need also to practice their skills to have a better profit soon.
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